Kontaktinformationen

Für allgemeine Informationen: info@misr.de
Für das Exportfinanzierungsprogramm Ägypten: exportfinance@misr.de

Misr Bank- Europe has an internal complaints handling procedure for the reasonable and prompt handling of complaints.

In the first instance you should contact the person who normally is your customer relationship manager and notify them of your complaint.

If your customer relationship manager is unable to remedy your complaint, he will refer you to his department manager. If you would rather not speak to your customer relationship manager about your complaint, or he is unavailable, please ask to speak to his department manager.

Additionally, if this is not suitable for you then please send your complaint to the following email address:

complaints@misr.de

For further information about MBE’s internal complaints handling procedure, please refer to our document "Beschwerdemanagement". This information will guide you through all steps about making a complaint and what happens next.

We will do our best to deal with your case to your full satisfaction.